Shipping Policy
Shipping Policy
At Always In Motion, we aim to deliver your sunglasses quickly and securely, so you can enjoy your new purchase as soon as possible. Below, we’ve outlined the shipping rates, delivery times, and other important shipping details.
Shipping Costs
Shipping fees are based on the weight, dimensions, and delivery destination of your order. Here are the current rates for the United Kingdom and Australia:
United Kingdom Shipping:
Standard Delivery (3 to 7 business days)
- Orders 0kg–1.99kg: £3.39
- Orders 2kg and up: £6.65
Australia Shipping:
- Standard Delivery (7 To 10 business days)
- Orders 0kg–4.99kg: $16.40
- Orders 5kg and up: $23.25
International Shipping
At this time, we primarily ship to the United Kingdom and Australia. If you're located outside of these areas and would like to inquire about international shipping, please reach out to our customer service team at info@alwaysinmotion.co.uk for more details
Estimated Delivery Times
The delivery timeframe varies depending on the shipping method you choose and the destination of your order. Typically, deliveries are made within 3 to 7 business days. However, please note that unforeseen factors such as weather, customs processing, or delays from the carrier may affect delivery times.
Australia: Delivery will typically take 7-10 business days.
United Kingdom:
Standard delivery takes 3-7 business days.
Express delivery takes 1-3 business days.
Please note that weekends are not factored into business day calculations, and delays may occur during weekends or public holidays.
Once your order is shipped, you will receive an email with tracking details so you can keep an eye on its journey.
Order Processing and Dispatch
Orders are usually processed within 1-2 business days. Please note that processing times may take longer during peak periods such as holiday seasons or sales events.
When your order is shipped, you’ll receive an email notification with tracking details for your convenience.
Address Changes
If you need to change the shipping address for an order, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee that changes can be made once your order is on its way to being dispatched.
Canceling Your Order
We aim to dispatch orders quickly. If you need to cancel an order, please reach out to us within 2 hours of placing it. You can contact us by email at info@alwaysinmotion.co.uk or through our live chat feature. Unfortunately, cancellations cannot be processed once the order has been shipped or is in the dispatch process.
Customs Duties, Taxes, and Import Fees
For international shipments, including orders to Australia, please be aware that your order may be subject to customs duties, taxes, or import fees once it reaches your country. These charges are not included in the shipping costs and are the responsibility of the customer.
Delivery Issues
If you experience any issues with your delivery, such as delays, missing items, or incorrect orders, please don’t hesitate to contact us at info@alwaysinmotion.co.uk. We’re here to help and will work quickly to resolve any problems so you can enjoy your sunglasses without hassle.
Contact Us
For any questions or concerns about our shipping process or if you need assistance, please feel free to contact our customer service team at info@alwaysinmotion.co.uk.