AIM Shipping Policy

At Always In Motion, we aim to deliver your sunglasses quickly and securely so you can enjoy your purchase as soon as possible. Below we have outlined shipping rates, delivery times and other important details.

Shipping Costs

Shipping fees are based on the weight and delivery destination of your order, and are shown at checkout before you pay. Shipping charges for UK orders are inclusive of VAT at 20%.

Estimated Delivery Times

Delivery timeframes vary by location and are displayed at checkout. Typical delivery times after dispatch are:

• UK: 1 to 4 business days

• Europe: 5 to 7 business days

• USA and Canada: 7 to 10 business days

• Australia and New Zealand: 7 to 10 business days

• Asia, Middle East and Africa: 7 to 12 business days

Unforeseen factors such as weather, customs processing or carrier delays may affect delivery times. Weekends and public holidays are not counted as business days. Once your order ships, you will receive an email with tracking details so you can follow its journey.

Order Processing and Dispatch

We aim to dispatch orders as quickly as possible. Most orders are processed and dispatched within 1 to 2 business days. Dispatch times can vary depending on the item ordered and your delivery location. During peak periods such as sales or holidays, processing may take slightly longer.

Once your order ships, you will receive an email with tracking details so you can follow its journey.

Order Changes

If you would like to edit your order (address, name or product), please email us as soon as possible. We will do our best to help, but we cannot guarantee changes once your order has entered the dispatch process.

Cancelling Your Order

If you need to cancel, please contact us within 2 hours of placing your order at info@alwaysinmotion.co.uk. We will do our best to help, but we cannot guarantee cancellations once your order has entered the dispatch process.

Customs, Duties and Taxes

EU orders are shipped Delivered Duties Paid (DDP). All duties and import VAT are included at checkout, so there are no additional charges when your order arrives.

US orders are also shipped DDP. All import duties and taxes are covered by us, with no additional charges on delivery, regardless of order value. (Following the removal of the US de minimis threshold in 2025, all US imports are dutiable, but you will not be charged, we take care of it.)

Other international destinations: your order may occasionally be subject to local customs duties or taxes on arrival. These are set by your local authorities, are outside our control, and are the responsibility of the customer.

Delivery Issues

If your order is delayed, lost, arrives with missing or incorrect items, or is damaged, please start it through our Returns & Order Issues portal. We will work quickly to put it right.

Contact Us

For any questions about shipping or if you need assistance, email us at info@alwaysinmotion.co.uk. We are here to help.