AIM Shipping Policy

At Always In Motion, we aim to deliver your sunglasses quickly and securely so you can enjoy your purchase as soon as possible. Below we have outlined shipping rates, delivery times and other important details.

Shipping Costs

Shipping is based on the weight and destination of your order, and the exact cost is shown at checkout before you pay. Shipping charges on UK orders include VAT at 20%.

Delivery Options and Timings

All timeframes below are counted from dispatch, not from when you order. Add our processing time to get the full picture. The delivery options shown at checkout are always the ones that genuinely apply to your basket, so if a faster option is not offered, it is because an item in your order cannot be delivered on that timescale.

United Kingdom

Most of our range is held in the UK and qualifies for our tracked 24 and 48 hour services. A small number of colourways ship from our international fulfilment centre and are available on Standard Delivery only. Where that applies, Standard will be the option you see at checkout.

Everywhere else

Weekends and public holidays are not counted as business days. Weather, customs processing and carrier delays can occasionally push deliveries beyond these windows.

Orders That Arrive in More Than One Parcel

We hold stock in more than one location. If your order contains items from different locations, it will be sent as separate parcels that may arrive on different days, sometimes several days apart.

If this applies to your order:

• You will receive a separate tracking link for each parcel.

• Each parcel travels on its own timeline, so one may land well before the other.

• Nothing is missing. Please check your emails for a second tracking link before getting in touch.

You will only ever be charged once for shipping on a single order.

Order Processing and Dispatch

Most orders are processed and dispatched within 1 to 2 business days. Orders leaving our international fulfilment centre can sit at the longer end of that window.

During launches, sales and peak periods, processing can take slightly longer. We will always say so on site if that is the case.

Once each parcel ships you will receive an email with tracking so you can follow it.

Order Changes

If you would like to edit your order (address, name or product), please email us as soon as possible. We will do our best to help, but we cannot guarantee changes once your order has entered the dispatch process.

Cancelling Your Order

If you need to cancel, please contact us within 2 hours of placing your order at info@alwaysinmotion.co.uk. We will do our best to help, but we cannot guarantee cancellations once your order has entered the dispatch process.

If we cannot stop it in time, you can still return your order once it arrives under our Returns Policy.

Customs, Duties and Taxes

European Union. Orders are shipped Delivered Duties Paid. Import VAT and duties are collected at checkout, so there should be nothing to pay on arrival. If you are ever asked for an additional charge, please do not pay it. Send us a photo of the notice at info@alwaysinmotion.co.uk and we will resolve it with the carrier directly.

United States. US orders are also shipped DDP. All import duties and taxes are covered by us, with no additional charges on delivery, regardless of order value. (Following the removal of the US de minimis threshold in 2025, all US imports are dutiable, but you will not be charged, we take care of it.)

Everywhere else: your order may occasionally be subject to local customs duties or taxes on arrival. These are set by your local authorities, are outside our control, and are the responsibility of the customer.

Delivery Issues

If your order is delayed, lost, arrives with missing or incorrect items, or is damaged, please start a case through our Returns & Order Issues portal. We will work quickly to put it right.

Before reporting a missing item, please check whether your order was sent as more than one parcel (see above).

Contact Us

For any questions about shipping or if you need assistance, email us at info@alwaysinmotion.co.uk. We are here to help.