faq

PRODUCT

What sizes do you offer and how do they fit?

They come in one size and fit most face shapes comfortably.


Dimensions
Millimeters: 145mm (width) × 34mm (height) × 123mm (arm length)
Inches: 5.70in (width) × 1.33in (height) × 4.84in (arm length)

 

If not, no worries, we offer 14-day hassle-free returns.

What makes AIM Sunnies different?

AIM Sunnies are built for performance and everyday wear. They are designed with feather-light TR90 frames, no-slip grips, and lenses offering the highest UV protection. The 90s-inspired look means they can be worn for race day and rest days.

Do you ship to my country?

Highly likely. We have shipped to 44+ countries & counting. Not sure about yours? Just ask us at info@alwaysinmotion.co.uk

Will they work with prescription lenses?

Not yet — AIM Sunnies don’t support prescription lenses right now, but it’s on our radar.

The product I want is currently out of stock. When can I buy it?

We recommend joining our community so you're first to get restock notifications (and get early access).

orders & shipping

How long will delivery take?

UK: 24-Hour Tracked (next working day once fulfilled, up to 2 days). 48-Hour Tracked (2–3 working days).

Europe: Up to 1 week, depending on customs and location.
Australia: 7–10 business days
USA & Canada: 7–10 business days
Everywhere else: 7–12 business days

All orders are sent a tracking number via email once shipped.

Can I track my order?

Yes. Once your order ships, you’ll receive an email with a tracking link so you can follow your delivery every step of the way.

Do I need to pay customs duties or import taxes?

UK orders: No customs fees.
Australia & New Zealand: No customs fees.
US orders: Any duties will be collected at checkout.
EU orders: Import VAT and duties may apply and are payable on delivery.
Other regions: Local customs duties and taxes may apply, payable on delivery.

Do you ship to my country?

Highly likely. We have shipped to 44+ countries & counting. 
Not sure about yours? Just ask us at info@alwaysinmotion.co.uk

How much is shipping?

Shipping costs are calculated at checkout based on your shipping location and selected service.

Can I cancel my order?

We aim to dispatch orders quickly. If you need to cancel an order, please reach out to us within 2 hours of placing it. Email us at info@alwaysinmotion.co.uk.

We’ll do our best to accommodate your request, but we cannot guarantee cancellations once your order has entered the dispatch process.

Can I Update My Shipping Address After Placing An Order?

If you spot an error, contact us immediately: info@alwaysinmotion.co.uk with your order number. We’ll try to update your address, but changes can’t be guaranteed once the order is in process. If a mis-delivery occurs due to an incorrect address, you may be liable to cover shipping to reship this.

RETURNS

Can I return my order?

We accept returns on most sunglasses within 14 days of receiving your order. This applies to all regions unless otherwise specified.
 

To qualify for a return, the following conditions must be met:

- The sunglasses must be returned in a condition suitable for resale. You may inspect the product as you would in a physical store, but we may deduct from your refund if there are signs of use beyond this.

- The sunglasses must be returned with all original packaging, including the case.

- You must provide proof of purchase (order confirmation or receipt).

- Customers are responsible for return shipping and any applicable customs charges.

A £3 handling fee will be deducted from your return. Shipping costs are not refunded. This covers the cost of checking in and re-packaging returned goods. 

 

To start a return, email us at info@alwaysinmotion.co.uk with your order number. 

Can I exchange for a different style?

We don’t currently offer direct exchanges. If you’d like a different color, simply return your sunglasses for a refund and place a new order.

To start a return, email us at info@alwaysinmotion.co.uk with your order number. All items must meet the return conditions outlined above.

Is there a return fee?

A £3 handling fee will be deducted from your return. Shipping costs are not refunded. This covers the cost of checking in and re-packaging returned goods. 

I recieved a damaged product or wrong item. What now?

If you receive sunglasses that are damaged or incorrect, please email us at info@alwaysinmotion.co.uk  within 7 days of receiving your order with:
 

- A photo of the damaged or incorrect item.

- Your order number.
 

We will provide a return label or reimburse reasonable return shipping costs after reviewing your case. We reserve the right to request photographic evidence or for the item to be returned before issuing a refund.

After I recieve my item, what if I change my mind?

Use our 14-day hassle-free returns. Simple as that. 

What is your return policy?

We offer a 14-day return window from the date you receive your order.
 

To qualify for a return, the following conditions must be met:

- The sunglasses must be returned in a condition suitable for resale. You may inspect the product as you would in a physical store, but we may deduct from your refund if there are signs of use beyond this.

- The sunglasses must be returned with all original packaging, including the case.

- You must provide proof of purchase (order confirmation or receipt).

- Customers are responsible for return shipping and any applicable customs charges.
 

To start a return, email us at info@alwaysinmotion.co.uk with your order number. 

still need help?

You can chat with us at info@alwaysinmotion.co.uk. We aim to respond within 24 hours.

For detailed policies, you can also check out our shipping policy here and our returns and refunds policies here.
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